Warranty Terms and Conditions

1. Scope of Warranty

This warranty applies exclusively to wooden flooring products supplied and installed by Brooks Flooring (Pty) Ltd within the Republic of South Africa. The warranty extends to:

  • Material Defects: Any inherent defects in the wooden flooring materials under normal residential or commercial usage.

  • Workmanship: Deficiencies arising from the installation process, covered for one (1) year from the date of installation completion.

2. Warranty Period

Coverage Type: Material Defects
Duration: Subject to the applicable supplier warranty

Coverage Type: Workmanship (Installation)
Duration: One (1) year from the date of installation

3. Coverage Inclusions

  • Material Warranty: Covers manufacturing defects causing structural failure or surface wear-through under normal residential or commercial use.

  • Workmanship Warranty: Covers defects resulting from improper installation, including but not limited to uneven flooring, lifting, or buckling due to installation errors.

4. Coverage Exclusions

The warranty does not apply to:

  • Flooring installed in environments for which it was not designed (e.g., residential flooring used in commercial or industrial settings).

  • Damage resulting from improper maintenance, neglect, misuse, or accidents.

  • Moisture damage, flooding, excessive humidity, or water exposure.

  • Normal wear and tear, including scratches, dents, stains, or fading from sunlight.

  • Installation failures caused by failure to acclimate flooring prior to installation.

  • Issues arising from subfloor irregularities not addressed prior to installation.

  • Costs for removal, reinstallation, or labor beyond the workmanship warranty period.

  • Consequential or incidental damages, including loss of time or inconvenience.

5. Conditions for Warranty Validity

To maintain warranty validity:

  • Installation must be performed by Brooks Flooring (Pty) Ltd or an authorised installer by the manufacturer's guidelines.

  • Proper acclimatisation of wood flooring to the environment before installation is mandatory.

  • Customers must adhere to recommended maintenance and care instructions.

  • All visible defects must be reported before installation.

  • Proof of purchase and installation date is required to process any warranty claim.

6. Warranty Claim Procedure

  • Notify Brooks Flooring (Pty) Ltd in writing within 30 (thirty) days of identifying a defect.

  • Submit proof of purchase, installation date, and relevant photos or samples.

  • Brooks Flooring (Pty) Ltd or an authorized representative will conduct an inspection.

  • Upon validation of the claim, Brooks Flooring (Pty) Ltd will repair or replace the defective product or workmanship at no additional cost.

  • If the original product is discontinued, a comparable product of equal value will be provided.

7. Limitation of Liability

This warranty constitutes the sole and exclusive remedy for covered defects. Brooks Flooring (Pty) Ltd expressly disclaims all other warranties, whether express or implied, including but not limited to merchantability or fitness for a particular purpose.

Labor or removal costs beyond the workmanship warranty period are expressly excluded.

8. Consumer Rights

This warranty shall not affect your statutory rights under the Consumer Protection Act or any other applicable laws of the Republic of South Africa.

Still Have Questions? We’ve Got Answers.

What is the difference between hardwood and engineered hardwood flooring?

Hardwood flooring is made from solid planks of wood. Engineered hardwood flooring is made with a plywood core and a thin veneer of hardwood on top.

What is the process when installing solid hardwood flooring?

Installing solid hardwood flooring requires careful preparation to ensure a flawless and long-lasting result. First, we assess and adjust moisture levels to make sure conditions are suitable for the specific installation system. Next, we prepare the subfloor, aligning and securing it to create a stable, level surface. If installing over a cement screed, we ensure it is dry (to industry standards) and smooth. Finally, the timber is given time to acclimate properly on-site before installation begins, guaranteeing optimal performance and durability.

What is the best way to protect my floors from water damage?

The best way to protect your floors from water damage is to avoid spills and leaks. If you have a spill or leak, clean it up immediately. You can also protect your floors from water damage by placing mats and rugs in high-traffic areas.

Which systems are typically employed when installing hardwood flooring?

There are several installation methods used for hardwood flooring, each suited to specific site conditions:

On Beams: Ideal for spaces with an open void or earth beneath the floorboards.

On Battens: Commonly used over screeded areas to provide support and height for the flooring.

Glue-Down: Preferred for screeded areas where height restrictions prevent the use of battens; the width of the boards is carefully considered for stability.

Each method is chosen to ensure the structural integrity, durability, and optimal performance of your hardwood floor.

How do I choose the best flooring option for my lifestyle?

Choosing the right flooring depends on your daily routines, the presence of pets and children, and the overall level of foot traffic. Hardwood is timeless and durable, ideal for elegant spaces. Engineered flooring offers sustainability, stability and style, while luxury vinyl is water-resistant and perfect for active households. Consider maintenance and comfort as well to ensure your floors fit your lifestyle beautifully.

Can hardwood floors be installed in kitchens or bathrooms?

Yes, but with caution. Kitchens can handle hardwood if spills are cleaned promptly and the room is well-ventilated. Bathrooms, however, are high-moisture zones, making engineered hardwood or waterproof flooring a better option. With the right finish and maintenance, you can enjoy wood tones without compromising durability in damp areas.